SERVICE UPDATE [08/04/2020]

Thank you for your support and patience while we enable our staff to work from home, due to Coronavirus safety measures.

We are open for business and here for you. Our call waiting times are currently much longer than usual (approximately 30 mins) so you may prefer to call us only if urgent, for example, if you’ve been involved in an incident and your car’s undriveable.

Back to Contact us/Help

Contact us

To help put you in touch with the right person, choose from the menu below for the appropriate contact details.

Please click here for a list of the most frequently asked questions.


Quote Acceptance Line

Click here for an online quote

Customer Services

Money Saving Tip

Save money with reduced admin fees by making policy changes online (excludes cancellations and number plate changes).

Phone admin fee = £25.00
MyAccount admin fee = £9.50

See full details of our charges and fees.

Manage your policy

Telephone: 0333 220 2008

Telephone: 0333 220 2011 (Safe Driver scheme)

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Weekdays 9am-6pm, Saturday 10am-4pm, Sunday 10am-4pm

Bank Holiday, Christmas & New Year's opening hours

Click here to send us proof of your No Claims Bonus

We will be verifying this information with your previous insurer.

Claims Department

Telephone: 0333 220 2041

Weekdays 8am-8pm, Saturday 10am-4pm, Sunday 10am-4pm

Bank Holiday, Christmas & New Year's opening hours

Hit by someone insured by Bell?

Telephone: 0333 220 2050

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Click here for details of how to make a claim

Renewals Hotline

Safe Driver Policy

Telephone: 0333 220 2022

Standard Policy

Telephone: 0333 222 6717

Weekdays 9am-6pm, Saturday 10am-4pm, Sunday 10am-4pm. Best time to call: Midday to 4pm.

Bank Holiday, Christmas & New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Update your policy

You can make a change or get a quote to make a change to your policy online, including:

  • Change your vehicle or add a temporary vehicle
  • Update, add or remove drivers on your policy
  • Change the address on your policy

Update your policy

Calling from abroad

If you need to contact Bell whilst abroad, please dial the following number.

Telephone: +44 29 2060 1295

24 hour emergency helplines

Accident recovery

Freephone: 0800 600 840

Open 24 hours a day

24 hour theft tracking system (Safe Driver Scheme only)

Telephone: 0333 2020 004

Open 24 hours a day

Firstly call the police to report your car stolen, and ask for a police incident number.

Glass repair line

Telephone: 0333 220 2028

Open 24 hours a day

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Breakdown Service

For customers who have bought the additional breakdown product.

Click here

Open 24 hours a day

Other ways to contact Bell

Postal address

Ty Admiral, David Street, Cardiff, CF10 2AA.

Press Office

Contact our Press office team.

Job Vacancies

For information on current career opportunities with Bell, telephone our recruitment hotline on 0800 118 1619 or click this link to view jobs online.

View your documents

Sign in or register to view your documents straight way.

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Proof of No Claims Bonus

Have you sent us your motor insurance proof of No Claims Bonus? If not, please click here to update it online.

Update your proof of bonus

Update your policy

You can make a change or get a quote to make a change to your policy online, including.

  • Change your vehicle or add a temporary vehicle
  • Update, add or remove drivers on your policy
  • Change the address on your policy

And much more.

Update your policy

Useful links

Accessibility
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