Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st January 2018 to 30th June 2018
Brands/trading names covered: Admiral, Bell, Diamond, Elephant & Gladiator

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

3.67

Number of complaints opened

37,079

Number of complaints closed

34,507

Percentage closed within 3 days

56.43%

Percentage closed after 3 days but within 8 weeks

38.82%

Percentage upheld

47.53%

Main cause of complaints opened

Errors / not following instructions

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

1.44

Number of complaints opened

1,523

Number of complaints closed

1,434

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

25.80%

Main cause of complaints opened

N/A

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