Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st July 2017 to 31st December 2017
Brands/trading names covered: Admiral, Bell, Diamond, Elephant & Gladiator

View Insurance and pure protection data

View Credit related data

Number of complaints opened per 1000 policies in force (at reporting period end date)

2.56

Number of complaints opened

23552

Number of complaints closed

23027

Percentage closed within 3 days

58.70%

Percentage closed after 3 days but within 8 weeks

39.38%

Percentage upheld

43.42%

Main cause of complaints opened

Other general admin / customer service

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

1.08

Number of complaints opened

1496

Number of complaints closed

1489

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

25.39%

Main cause of complaints opened

N/A

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