Complaint Performance
Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): Admiral Insurance Company Limited & Admiral Insurance Gibraltar Limited
Period covered in this report: 1st July 2025 to 31st December 2025
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Ford Insure & More Than

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Number of complaints opened per 1000 policies in force (at reporting period end date)

3.47

Number of complaints opened

60,221

Number of complaints closed

60,383

Percentage closed within 3 days

48%

Percentage closed after 3 days but within 8 weeks

46%

Percentage upheld

64%

Main cause of complaints opened

General admin/ customer service - Errors / not following instructions

Number of complaints opened per 1000 policies in force (at reporting period end date)

0.79

Number of complaints opened

2,512

Number of complaints closed

2,445

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

56%

Main cause of complaints opened

N/A

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