Complaint Performance
Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): Admiral Insurance Company Limited & Admiral Insurance Gibraltar Limited
Period covered in this report: 1st January 2025 to 30th June 2025
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Ford Insure & More Than

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Number of complaints opened per 1000 policies in force (at reporting period end date)

4.14

Number of complaints opened

70,326

Number of complaints closed

69,925

Percentage closed within 3 days

48%

Percentage closed after 3 days but within 8 weeks

48%

Percentage upheld

62%

Main cause of complaints opened

General admin / customer service - Errors / not following instructions

Number of complaints opened per 1000 policies in force (at reporting period end date)

1.03

Number of complaints opened

2,801

Number of complaints closed

2,796

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

46%

Main cause of complaints opened

N/A

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