Complaint Performance
Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): AICL (Admiral Insurance Company Limited) and AIGL (Admiral Insurance Gibraltar Limited)
Period covered in this report: 1st January 2024 to 30th June 2024
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator & Ford Insure

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Number of complaints opened per 1000 policies in force (at reporting period end date)

4.17

Number of complaints opened

66,719

Number of complaints closed

66,310

Percentage closed within 3 days

52%

Percentage closed after 3 days but within 8 weeks

45%

Percentage upheld

64%

Main cause of complaints opened

General admin/customer service- Errors/not following instructions

Number of complaints opened per 1000 policies in force (at reporting period end date)

0.85

Number of complaints opened

2,171

Number of complaints closed

2,180

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

49%

Main cause of complaints opened

N/A

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