Complaint Performance
Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): Admiral Insurance Company Limited & Admiral Insurance Gibraltar Limited
Period covered in this report: 01/01/2026 to 30/06/2026
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Ford Insure & More Than

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Number of complaints opened per 1000 policies in force (at reporting period end date)

3.73

Number of complaints opened

65,577

Number of complaints closed

64,093

Percentage closed within 3 days

42%

Percentage closed after 3 days but within 8 weeks

52%

Percentage upheld

64%

Main cause of complaints opened

General admin/ customer service - Errors / not following instructions

Number of complaints opened per 1000 policies in force (at reporting period end date)

0.68

Number of complaints opened

2,148

Number of complaints closed

2,220

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

53%

Main cause of complaints opened

N/A

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