Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): AICL (Admiral Insurance Company Limited) and AIGL (Admiral Insurance Gibraltar Limited)
Period covered in this report: 1st Jul 2021 to 31st Dec 2021
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Ford Insure & AA Insure

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No of complaints opened per 1000 policies in force (at reporting period end date)

2.71

Number of complaints opened

34,074

Number of complaints closed

32,935

Percentage closed within 3 days

48%

Percentage closed after 3 days but within 8 weeks

50%

Percentage upheld

54%

Main cause of complaints opened

Information, sums/charges or product performance- disputes over sums/charges

No of complaints opened per 1000 policies in force (at reporting period end date)

0.53

Number of complaints opened

1,114

Number of complaints closed

1,150

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

46%

Main cause of complaints opened

N/A

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