Complaint Performance

Firm name: EUI Limited
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 01/01/2016 - 30/06/2016
Brands/trading names covered: Admiral, Bell, Diamond & elephant.co.uk

General insurance and pure protection

 
Number of complaints opened
Number of complaints closed
Complaints closed within
8 weeks
Closed complaints upheld by firm
01/01/16 -
30/06/16
11,566
11,298
93.06%
42.02%

Number of complaints opened/closed per 1,000 vehicles/homes

 
Number of complaints opened
Number of complaints closed
Complaints closed within
8 weeks
Closed complaints upheld by firm
01/07/15 -
31/12/15
2.73
2.75
91.70%
42.54%
01/01/15 -
30/06/15
2.98
2.87
94.69%
44.18%
01/07/14 -
31/12/14
3.10
3.12
95.61%
41.88%
01/01/14 -
30/06/14
3.49
3.49
96.32%
48.56%
01/07/13 - 31/12/13
3.52
3.51
96.16%
50.39%

 

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