Complaint Performance

Firm name:	EUI Limited
Group:	Admiral Group Plc
Other firms included in this report (if any):	n/a
Period covered in this report:	01/01/2011 - 30/06/2011
Brands/trading names covered:	Admiral, Bell, Diamond & elephant.co.uk

General insurance and pure protection

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks	Closed complaints upheld by firm
01/01/2011 - 30/06/2011	8,608	8,089	94.83%	47.03%

Number of complaints Opened/Closed per 1,000 vehicles

	Number of complaints opened	Number of complaints closed	Complaints closed within 8 weeks	Closed complaints upheld by firm
01/07/2010 - 31/12/2010	3.07	3.12	95.6%	41.7%
01/01/2010 - 30/06/2010	3.22	3.13	95.9%	40.4%
01/07/2009 - 31/12/2009	2.68	2.75	96.18%	32.97%