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Please click on the following links to learn more about our policy and policy upgrades. You will need Adobe Acrobat to view these files. You can download it for free
from the Adobe website

Standard Policy Documents

Our guide to your cover
For archived versions, available for policies that were purchased or renewed before 1st April 2013, please click here.  
Key facts - New customers
For archived versions, available for policies that were purchased or renewed before 1st April 2013, please click here.
Key facts- Renewals
For archived versions, available for policies that were purchased or renewed before 7th March 2013, please click here.
Amendments to our guide to your cover
For archived versions, available for policies that were purchased or renewed before 1st April 2013, please click here.

Safe Driver Scheme Documents

Safe Driver Guide
For archived versions, available for policies that were purchased or renewed before 24th February 2013, please click here.
Amendments to the 'Safe Driver Guide' (Renewal)
No archive versions currently available.
 

Policy Upgrades

Additional Loss Protection
For archived versions, available for Additional Loss Protection policies that were purchased or renewed before 1st December 2012, please click here.
Breakdown Cover
For archived versions, available for Breakdown Cover policies that were purchased or renewed before 1st April 2013, please click here.
Hire Car Cover (Comprehensive cover only)
For archived versions, available for Hire Car Cover policies that were purchased or renewed before 1st November 2012, please click here.
Hire Car Cover (Third Party, Fire & Theft cover only)
For archived versions, available for Hire Car Cover policies that were purchased or renewed before 1st November 2012, please click here.
Modifications Cover
For archived versions, available for Modifications Cover Plan policies that were purchased or renewed before 1st November 2012, please click here.
Personal Injury
For archived versions, available for Personal Injury policies that were purchased or renewed before 1st November 2012, please click here.
Premium Protector
For archived versions, available for Premium Protector policies that were purchased or renewed before 1st April 2013 , please click here.
Top-Up Cover
For archived versions, available for Top-Up policies that were purchased or renewed before 1st December 2012, please click here.
Keycare
For archived versions, available for Keycare policies that were purchased or renewed before 1st December 2012, please click here.
 

Legal information

Conditions of use
Your privacy and security
Renewals Premium Protector Leaflet
Additional charges and cancellation of your policy
Pre Contract Credit Information
Renewals Personal Injury Leaflet
Change to Claims Legal Provider

Complaint information

Our guide to handling your complaint
Complaint performance
As an FSA registered company we publish data on our complaints record. To see the latest figures please click here.
 

View your documents now

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Proof of No Claims Bonus

Have you sent us your motor insurance proof of No Claims Bonus? If not, please click here to update it online

Make a claim

0844 543 4410

Monday to Friday 8am-9pm, Saturday 9am-5pm and Sunday 10am-4pm.

Want to update your policy?

If you want to update your motor insurance policy and you would prefer to contact us via email, you can use our secure email form to:

  • Change a Vehicle
  • Change an Address
  • Add a Driver
  • Change Class of Use

And much more.

Useful links

 

 

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