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FAQs

We've put together quite a few of our most frequently asked questions, if you can't find the answer you're looking for give us a call on 0871 882 1112 for questions specifically about Plug and Drive or the Safe Driver Scheme. Lines are open Monday to Friday 8am-7pm.

If you have a general query about you policy, please call us on 0871 882 1100. We're open on weekdays 8am-9pm, Saturday 9am-5pm, and Sunday 10am-4pm.

Or you can call 63550 from your mobile at a fixed rate of 15p per minute.

Calls to 0871 numbers are charged at 8p per minute plus network extras.

Getting car insurance
Cover
Safe Driver Scheme - about the Policy
Safe Driver Scheme - about the Unit
Safe Driver Scheme - about the Data
Jargon buster
Making a claim

Taxing your car?

Did you know that you no longer need to take a certificate of Motor Insurance to tax your vehicle at the post office?

Find out more

View your documents

Log in or register to view your documents straight way.

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Proof of No Claims Bonus

Have you sent us your motor insurance proof of No Claims Bonus? If not, please click here to update it online.

Update your proof of bonus

Update your policy

If you want to update your motor insurance policy and you would prefer to contact us via email, you can use our secure email form.

When contacting us, please can you ensure your policy number is included on all correspondence.

  • Change a Vehicle
  • Change an Address
  • Add a Driver
  • Change Class of Use

And much more.

Update your policy

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