Complaint Performance |
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No of complaints opened per 1000 policies in force (at reporting period end date)
4.42
Number of complaints opened
63,419
Number of complaints closed
64,676
Percentage closed within 3 days
53%
Percentage closed after 3 days but within 8 weeks
42%
Percentage upheld
65%
Main cause of complaints opened
General admin/customer service- Errors/not following instructions
No of complaints opened per 1000 policies in force (at reporting period end date)
0.84
Number of complaints opened
1,924
Number of complaints closed
1,926
Percentage closed within 3 days
N/A
Percentage closed after 3 days but within 8 weeks
N/A
Percentage upheld
50%
Main cause of complaints opened
N/A